Enrollee Services Assistant Manager

HealthTrust, Inc. provides high quality, cost-effective employee benefit products and services for public employers and employees in New Hampshire.

RECRUITMENT FOR: ENROLLEE SERVICES ASSISTANT MANAGER

HealthTrust seeks an enthusiastic, professional, and highly organized individual to effectively supervise day-to-day operations of the Enrollee Services Team to ensure the highest level of service to our Member Groups and Enrollees. The team consists of nine highly responsible individuals who staff a small call center as well as administer HealthTrust’s Benefit Advantage service (Flexible Spending Accounts and Health Reimbursement Accounts), short-term disability program and administrative support services. The Assistant Manager is responsible for the Team’s overall operations including:

• Employee performance, training staff, identifying cross-training opportunities, oversight of computer processing functions, coordination of workloads, and for assisting the Team in resolving customer questions or operational items.
• Oversight of the day-to-day operational effectiveness of the Enrollee Services Team.  Develops and maintains up-to-date operational manuals and ensures their application in daily operations. 
• The coordination and direction of all aspects of HealthTrust plan administration for the establishment of (and subsequent compliance with) appropriate policies, procedures, and standards in vendor contracts related to the medical, dental, and ancillary lines of coverage, including the administration of plan documents.
• Being a subject matter expert and handling questions from Enrollees, Benefits Administrators, providers, and vendors relating to various programs and administrative procedures for coverage lines and services offered by HealthTrust. This may include site visits and presentations for our Enrollees, Members, and related audiences.
• Maintains strong knowledge of the market trends and complex regulations that impact the coverages and services offered by HealthTrust. This includes analyzing new and existing statutes, regulations, and related guidance.

This is a highly responsible position that requires strong management skills, a high degree of initiative, independent judgement, analytical insight, resourcefulness, attention to detail, and a proven track record of fostering an employee culture of high moral and high engagement.

If you are a driven individual who has a passion and commitment to high quality service and enjoys putting your employee benefits knowledge and supervisory skills to use in an organization that truly values exceptional service and innovation, this could be your next ideal role! In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

Qualifications:  Possession of a Bachelor’s degree is preferred, ideally with a focus in business or public administration, project management, communications, or a health management related field.    Five years of experience in a responsible supervisor or management position involving communications, health insurance, business, or public administration is required. The employee must also demonstrate proficiency in word processing, and possess excellent interpersonal skills.

In lieu of the above, any equivalent combination of training and experience that provides the above referenced knowledge, abilities, and skills may be considered at the discretion of HealthTrust.

This position is classified as salary (exempt). To apply, email a résumé with cover letter to: hr@healthtrustnh.org or mail to:  Human Resources Coordinator, HealthTrust, PO Box 617, Concord, NH 03302-0617.

EOE

Closing Date: October 23, 2020

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