Member & Enrollee Services Manager

HealthTrust, Inc. provides high quality, cost-effective employee benefit products and services for public employers and employees in New Hampshire.

HealthTrust seeks an enthusiastic, innovative, and highly organized professional to be the leader of the Member and Enrollee Services Team. This position is responsible for administrative and management work, planning, directing, budgeting, and coordinating the enrollment, billing, Member & Enrollee service center, ancillary claims processing and Benefits Team of HealthTrust. 

This is a highly responsible position that requires strong leadership skills, attention to detail, and a proven track record of fostering an employee culture of high moral and high engagement.

• Serves as a Leadership Team member. Participates in HealthTrust leadership and management activities, and strategic planning for the organization
• Evaluates work performance, assigns work, and prioritizes tasks and responsibilities of Assistant Managers of Enrollment, Ancillary Services and Benefits.
• Ensures HealthTrust compliance with federal laws such as COBRA, HIPAA, Medicare Secondary Payor, and ACA, including updating plan documents and notifying Member Groups and Enrollees of changes
• Oversees and is responsible for the day-to-day operational effectiveness of the Member & Enrollee Services, Enrollment and Ancillary Services Teams.  Develops and maintains up-to-date operational manuals for Member & Enrollee Services Department and ensures their application in daily operations.  Ensures proper cross training initiatives are in place
• Oversees and is responsible for the account management function, provided by the Benefits Team, for Member Groups related to the full spectrum of products and services offered by HealthTrust.  Sets strategic direction for handling renewals, benefit education and overall management and service of Member Groups. Monitors and ensures compliance with Benefits Team visitation standards.
• Primary responsibility for ensuring effective relationships with the medical, prescription drug, dental, life, LTD, FSA and HRA coverage vendors for plan and program implementation and maintenance. 

Qualifications:  Bachelor’s degree required, preferably in health care administration, business, or public administration, or a closely related field.  At least eight years of relevant work experience in a responsible management position with an operations, customer service, and account management focus.    Technical familiarity with enrollment, billing and claims applications as well as the use of multiple databases, spreadsheets, and computer based records maintenance systems highly desired.

If you are a driven leader who has a passion and commitment to high quality service and enjoy putting your employee benefits knowledge and organizational leadership to use in an organization that truly values exceptional service and innovation, this could be your next ideal role. In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

This position is classified as salaried (exempt). To apply, email a résumé with cover letter to: hr3@healthtrustnh.org or mail to:  Human Resources Coordinator, HealthTrust, PO Box 617, Concord, NH 03302-0617.

EOE

In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

(Date: 10/23/2018)

Closing Date: November 28, 2018

Return to List